RETURNS INFORMATION

If you don't like your online purchase you can return your goods, provided we get them back within 14 days of receipt and in perfect original saleable condition, in the original packaging and with all tags attached. Please include a completed return form or use the online form.

 

IF YOU WISH TO CANCEL AN ONLINE PURCHASE, PLEASE COMPLETE A CANCELLATION FORM OR EMAIL US AT SHOP@PROCESSRANDOM.COM WITHIN 14 DAYS OF RECEIPT OF YOUR ORDER. YOU MUST RETURN YOUR GOODS IN PERFECT ORIGINAL SALEABLE CONDITION, IN THE ORIGINAL PACKAGING, WITH ALL TAGS ATTACHED WITHIN 14 DAYS.

 

All online returns must be sent to: processrandom, Max-Tendler-Strasse 17, AUT-8700 Leoben

 

Customers are responsible for return shipping charges for unwanted items. For your protection, please be sure to return your goods via recorded or registered post. Exception: We cannot accept any returns on underwear or swimwear for hygiene reasons, except where faulty or not as described.

EXCHANGES

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online.

PAYMENT OF REFUNDS

Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition. For returns queries, please contact us at shop@processrandom.com.

FAULTY ITEMS

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund.  If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.

This does not apply to iItems which are discounted by us for an obvious fault.

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